(Terms & Conditions)
At TAG Recreation Equipment, we work to make every order smooth and predictable. Please review these terms — by placing an order or scheduling a shipment, you agree to the details below.
1. Quotes & Ordering
- All quotes are valid for 30 days from the date issued. Pricing is subject to change after expiration due to material and freight fluctuations.
- Quotes include itemized equipment, freight, and (when applicable) installation and surfacing — no surprises at delivery.
- Orders are confirmed upon receipt of a signed quote or purchase order and the required deposit.
2. Payment
- We accept checks, ACH, and signed purchase orders from qualified public agencies.
- Payment schedules are outlined on every quote, with a deposit due at order confirmation and the balance per the schedule on your quote. We offer flexible deposit structures for schools, municipalities, and organizations working within budget cycles.
- Tax-exempt organizations should provide their exemption certificate at time of order.
- Custom and large orders may require additional production and coordination time once payment is confirmed.
3. Shipping
- Large equipment ships via freight carrier on palletized loads; smaller accessories may ship via standard ground carriers.
- Your delivery location must be accessible for a full-size semi-truck. If your site has low clearances, tight roads, or other constraints, let us know in advance so we can plan accordingly.
4. Freight Delivery
- Standard freight delivery is curbside/tailgate — you are responsible for unloading unless TAG is performing your installation. Liftgate service can be arranged in advance for an additional fee.
- If we’re installing your project, skip this section entirely: we coordinate delivery with our install schedule and handle everything from truck to finished playground.
5. Receipt of Shipment
- Before signing the delivery receipt, confirm the number of boxes/pallets matches the packing list and note any shortages or visible damage on the receipt.
- Take photos of any damage and contact us within 5 business days so we can file freight claims and get replacements moving. Keep all original packaging — carriers may require it for claims.
- If you discover concealed damage after unboxing, notify us right away.
6. Installation
- Most equipment arrives unassembled with instructions and a packing list — verify contents upon arrival.
- Professional installation by our crews is available on any order and includes our 2-year installation warranty. Any installation issues should be reported promptly so we can address them.
7. Cancellations & Returns
- Contact us as soon as possible if your project changes — orders can be canceled without penalty before production begins. If cancellation occurs after production starts, policy states No Refund After Start of Production.
- Because commercial playground equipment is built to order, cancellations after production begins and returns of custom-configured equipment may be subject to restocking and freight charges.
- Installed or partially assembled equipment, custom builds, and loose-fill surfacing are non-returnable.
Questions?
Call (812) 896-2268 or email sales@tagrecreation.com — we respond within one business day.
